what is a help desk technician

Help desk techs are often seen as the experts who should know everything, but no one can be that person every time. This begs the question of where to turn when the inevitable happens. Before the age of Google, Petersen remembers relying on his colleagues for help. If you haven’t dealt with a particular issue before, there’s a good chance someone else has. It’s important to build a network of experts you can call on.

Read more: what is a help desk technician